01/09/2023
Print and present paper Order Summary at each lodgement
Please ensure you print and presented the paper Order Summary to our driver at time of pickup. This applies to Express Post, Parcel Post and StarTrack product. It's important the document accurately reflects the articles that are being lodged at the point.
To minimise our environmental impact and carbon footprint, we recycle all Order Summaries.
18/10/2022
Update to StarTrack Post Code locations
We’ve made some changes to our StarTrack Post Code location file.
To update your lodgement application, download the latest StarTrack Post Code file below.
StarTrack Customer Service Update
As of Monday, 23 July our customers calling 132345 will encounter new IVR options.
These additional options will allow our customers to better self-serve 24/7 by providing the ability to:
- Obtain a status update on an existing Pickup Bookings, Track & Trace and Card Left items.
- Organise a Redelivery, Authority to leave or a Depot collection.