Make a Transit Warranty Claim

Claim Eligibility Check

Please answer the following questions to confirm whether the consignment you are claiming against meets the requisite criteria to be eligible to claim under our Transit Warranty
Terms and Conditions.

Was the consignment covered by a pre-arranged Transit Warranty with StarTrack?*

Yes No

Were the goods consigned in accordance with StarTrack’s Terms and Conditions?*

Yes No

Notifications of loss/damage and submission of claim forms must occur within certain timeframes. Does your claim fall within the relevant timeframe as outlined below? *

⦁ Where the Receiver has indicated in writing that loss or damage has occurred in respect of the Goods, provide notice of intention to claim within 14 days from the date of Delivery of the Goods to the Delivery Address and the Transit Warranty Claim form within a further 14 days of providing the notice of intention to claim

⦁ Where the Receiver has acknowledged that the Goods have been Delivered and received in good order and condition, provide notice of intention to claim within 7 days from the date of Delivery of the Goods to the Delivery Address and the Transit Warranty Claim form within a further 7 days of providing the notice of intention to claim

⦁ In respect of Transit Warranty Claims for non-delivery, provide notice of intention to claim within 14 days after the date of despatch and the Transit Warranty Claim form within a further 14 days of providing the notice of intention to claim.

Yes No

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Transit Warranty

Download Transit Warranty Brochure

Any Transit Warranty Claim form or notice of intended Transit Warranty Claim must be sent to “Corporate Claims Department, StarTrack, Locked Bag 5700, Strawberry Hills, NSW, 2012” or by email to transit.warranty@startrack.com.au

Download Claim Form Complete Claim Online